Chatbot for Ecommerce and Stores

A virtual shop assistant is a convenient way to attract new customers; create stable feedback with customers; notify about promotions and new products; send out special offers.

It works 24/7 with customer questions, feedback, and complaints.
Botwiser builder is a special online service. It will help you to build chatbots for Ecommerce and Stores. With Botwiser, you don't need to be a web programmer to extend capabilities of your messenger.
Chatbots answers customer questions, send out catalogs of new products and discounts, receive feedback and complaints, etc. Customer feedback allows you to improve your service quality, control the work of sellers and cashiers.


A chatbot for stores operates 24/7 with the customer base:
  • 1
    Promptly answers buyers' questions
    Where is the nearest store? What are its opening hours? Is there a particular product?
    The chatbot is ready to answer these and other simple questions around the clock.
  • 2
    It notifies about discounts and promotions
    A chatbot tells a client when and for how long discounts will apply.
    It notifies them about sales and Black Friday, explains how to use discount cards and special offers.
  • 3
    Accepts feedback and claims from buyers
    Feedback and claims, thanks, and complaints from customers: chatbots continuously collect all information. Management can use this information to troubleshoot and motivate staff.

How can you create a Ecommerce and Stores chatbot?

How can you create
a Ecommerce and Stores chatbot with botwiser?
Just log in to the service and follow these simple steps.

Create a new Ecommerce and Stores bot with our builder
In the form for creating a chatbot, enter its name and your email to receive notifications about the bot.
Get a secret key for connecting
Get a secret key/token on Telegram/Viber/Facebook account
Test and customize your chatbot answers
In botwiser builder, you can specify answers to questions that the chatbot will answer in a conversation with a customer.
Learn statistics and message history
Analyze statistics and improve your bot.
If you have a chatbot, your store will interact more actively and efficiently with your current and potential customers. They will receive answers to their questions and information about discounts and promotions promptly. You can quickly handle customer complaints.
Chat bot content management system
  • FAQ
  • Learning
  • Customers
  • Message history

Botwiser builder features

FAQ chat bot
If customers receive the correct answers to their questions, this means the bot works effectively. The Botwiser service allows you to add various answers and tips to any bot.

Chat bot forms

The forms features allow users to:
  • request a callback
  • write up an order
  • conduct a survey, etc

All customers' messages and responses of your virtual assistant are logged. As a result, the essential database will be created, which will be useful for subsequent analysis.


The history of customer inquiries and requests allows you to generate the most relevant responses and add them to the skill, as well as associate the questions with the canned responses.
Lets work together! :)
Big brand? No time and resources? We know sometimes you are looking for a specific and unique solution. Contact us and let´s discuss how we may help to improve your business with bots!